Terms and conditions

TERMS AND CONDITIONS

How to buy:


When you have found the products you want to buy you do as follows: 
 

  1. Click on the desired product and choose the right model, color, size in the menu. See sizing guide in the menu. Click “add to basket” and the desired product is now in the basket. You will automatically be directed to the page. Here you can click on "proceed to payment" or "back to shopping".
  2. Click on "proceed to payment" when you have added all your desired items to the basket. You will now be on the page where you should add your personal information. Fill in the cells with your information. Remember to add a delivery address if it is different to your address. It is normally safer to get delivery to a company address where there are always people within the normal working hours. Click “apply” for newsletter if you want that. Click “proceed” and choose method of payment. We accept major debit and credit cards. Choose method of delivery and click “proceed”.
  3. You will now see your order. You will have to accept our terms and conditions before proceeding. You can read them directly from this window. After that you click on "approve order"
  4. You are now on the payment page. Here you type in your card number on the front of your card and the 3 security digits on the back of your card. After that you type expiry date and click “approve order” - and you have now completed the transaction. Now you see your order confirmation and you can print it straight away. You will also receive the order confirmation on the E-mail address you have given. We recommend that you keep your order confirmation until you have received your goods. We do not charge your card before we actually send the goods. All prices on www.pronghornracing.com are in € or in DKK and they are including Danish VAT of 25%. 


Debit and credit cards accepted.
We accept the following cards:
VISA-Dankort, Visa, MasterCard, Maestro, Visa Electron, JCB, and American Express.

We do NOT charge for the use of debit or credit cards. 

Returns.
All goods are included in the Danish law "Købeloven" and the statuary right of returns. We offer 14 days full right of return or swap form the date of delivery.
This right is subject to us receiving the product back in perfect and resalable condition - as when you received it.
The product should be immediately resalable.
If the product is damaged, and it is not due to any action of icanbike.dk we are entitled to refuse the return of the goods. You should also return the original packaging undamaged, if any - and it should not be the outer transport package.

Swapping/exchange.
If you want to swap your product to another product from icanbike.dk you should return the goods and make a new order. Then we will refund the returned product and charge for the payment of the new order as a normal order.

Money Back Policy.
We will debit your card of payment for the amount you have paid for the product excl. freight charges if you want to return the product. If the product is damaged at delivery we will cover the freight charges as well plus your costs of returning the product. Please send us an E-mail before returning damaged or faulty products.
For security reasons we can only debit the card you used for the payment.

Returning.
Use the packaging in which you received the goods when you return any product. Remember to write our address on the packaging.
Remember to enclose the invoice/order confirmation so we know who has sent the package.
Please send the package as an insured package. If not it is your responsibility that the package is returned back to us. 
If the product is not damaged or faulty the customer will cover the return costs.
Please always send us an E-mail before you return any goods.

Claims.
All goods are subject to the Danish law "Købeloven" and you have got 2 years to claim for a product. We thoroughly check and control all goods before shipment.
Should a product be faulty or damaged, please send us an e-mail immediately after receiving it to info@pronghornracing.com or call us on +45 6016 3100
We will always find a good solution in each case like replacing the product, organizing repair, make a fair price reduction or taking the product back for a refund.
You have to contact us within reasonable time after discovering the fault on the product.
The right to claim does not cover normal wear and tear, lack of maintenance or misuse.

The goods should be returned to:

PRONGHORN RACING

Event centre West

Rustrupvej 49

8600 Silkeborg
Denmark

Phone: +45 4015 2578

Enclose a copy of the invoice/order confirmation and write on that what is wrong with the product.
Make sure the packaging is protecting the product for the transport.

Liability.
PRONGHORN RACING shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise. No coverage from PRONGHORN RACING can exceed the price the customer has paid for the product.

Compensation & product responsibility.
PRONGHORN RACING do not offer compensation for product responsibility unless the buyer can prove and justify that the damage is caused by acts of icanbike.dk.

PRONGHORN RACING cannot be made responsible for any indirect loss which is caused by a fault of the delivered product or service. If a third party claims product responsibility to PRONGHORN RACING the buyer is obliged to make sure that PRONGHORN RACING do not have any losses exceeding what it is limited to in these paragraphs.

Statuary right of the product.
The statuary right of the Product belongs to icanbike.dk until the entire price has been paid in full. This means that PRONGHORN RACING can claim the product back if the buyer does not pay the price in full.

 

Personal information.
At PRONGHORN RACING all personal information is treated according to the Danish law of “Persondata” and we respect all guidelines form the Danish consumer association "Forbrugerstyrelsen". We only use your information to see through the purchase you have made. We need the following information form you: Name, address, phone no and E-mail address.

Precautions.
All prices are including Danish VAT of 25%. The information on pronghornracing.com is subject to mistakes of prices, printing, typing mistakes, wrong specifications or prices due to the web-shop not being updated, price changes from suppliers, rate of exchange changes or sold out goods. If an ordered product is sold out we will send you an E-mail and your order are cancelled. Have you ordered several products we will send you what is not sold out. Then we will, of course, only charge your card for the products being delivered. The terms and conditions are subject to Danish law and PRONGHORN RACING will decide where court action can be taken.

Delivery within Denmark.
All orders over DKK 1.000 will be delivered within Denmark free of charge. Orders below DKK 1.000 will be subject to a delivery charge of DKK 75 pr. order. Bike orders must be delivered to a company address with a valid CVR-number.

The order will be sent according to the information about time of delivery stated on the product. If a delay occurs we will inform you by E-mail.

Delivery within the E.U. (outside Denmark).
Non Bike orders over € 500 will be delivered within the E.U. free of delivery charge. Orders below € 500 will be subject to a delivery charge of € 35 pr. order within the E.U. Bike orders are subject to a delivery charge of € 100 pr. bike.
We can deliver worldwide and we have very good transport arrangements and prices.
If you live outside the E.U. please send us an E-mail and we will quote you transport prices for your order.

The order will be sent according to the information about time of delivery stated on the product. If a delay occurs we will inform you by E-mail.

The goods have not arrived?
If our transporter has lost a package we will refund you when we have received our refund from the transporter.

 

Delivery and force majeure.
The delivery date we give is approximate and subject to delays or mistakes from our sub-suppliers and to force majeure and other circumstances beyond the control of PRONGHORN RACING Delays due to that will postpone the time of delivery and is not considered a fault or mistake by icanbike.dk. 

Cancellations and changes.
Cancellations or changes of orders can only be made after written approval of pronghornracing.com. If an order is already sent on the time of cancellation the buyer will pay for the return transport of the order.
Any questions or input to us is very welcome. Send an e-mail to info@pronghornracing.com or give us a ring on +45 6016 3100.

Company address:

PRONGHORN RACING ApS

Storebæltsvænget 26

5500 Middelfart

Denmark

CVR: 33242662

Phone: +45 60163100

E-mail: info@pronghornracing.com